Help Center

Our team works incredibly fast to fulfill orders as quickly as possible, so once an order is placed, we’re afraid that we’re unable to make any changes. That said, we proudly offer free returns and exchanges, so you always have the option to return your order once you receive it (certain exclusions apply, see full Return Policy here.

For any questions, please don’t hesitate to reach out to our Customer Experience team at 833-832-6827, Monday-Friday (8AM-6PM CT) and Saturday (10AM-7PM CT).

If you placed an order, the item is already available for shipment from our warehouse. Most orders will ship 3-4 business days after the order has been placed.

Our free shipping is either FedEx Ground or USPS First Class and ships from Dallas, Texas, which means it reaches most of the country within 2-6 business days, depending on where in the country you are located. If you need the item(s) sooner, you can upgrade to Next Business Day or 2nd Business Day at checkout!

*Please note that expedited shipping may not be available in all areas. Orders shipped via USPS (for P.O box deliveries) are unable to be expedited. While we do our best to process expedited orders as quickly as possible, processing and shipping timelines can vary due to factors such as order volume, holidays, etc. If you have any questions regarding this or your order, please do not hesitate to reach out to our team at howdy@tecovas.com. We’re at your service!

Yes, Tecovas products are sold through select authorized retailers in addition to being available at Tecovas.com and Tecovas retail stores.

You will receive emails that update you with the status of your order (e.g., when the items ship, tracking numbers, etc.), or you can always click the order number in your order confirmation email to see your order's current status. If you placed an order under an account, you can also log in to view your order status in your account settings. Email us anytime at howdy@tecovas.com.

You do not need an account to order from Tecovas, however, your Tecovas account can be used to access your order history and details. If you have already placed an order and would like to set up an account, you can do so here. If you need our help – email us at howdy@tecovas.com.

If you'd like to sign up to receive our emails and texts (which is different from creating an Account), you can sign up here!

You bet! We have Tecovas stores ready to serve you in most major metro areas in the United States and on all three coasts. Find your nearest store here and come say, “Howdy!” We’ll be happy to set you up with a cold beverage and get you fitted with a great pair of boots. If you don’t have a Tecovas Store in your area, we do partner with quality Western retailers in select markets. All of our independent retail partners are carefully vetted and handpicked based on their dedication to customers, and of course, passion for Western.

You can see all of our locations here! We're planning to open more stores soon, so be sure to stay tuned and join our Tecovas Insider List for all the latest updates.

We do not offer in-person pickup for any online Tecovas orders. We use a third-party fulfillment center in Dallas, Texas to warehouse and ship all of our products, and they’re very good at shipping out orders efficiently and accurately! You can also purchase directly at our retail locations - we recommend calling ahead if you know what you want to ensure it's in stock!

Of course! You can give us a call during business hours (Monday-Friday 8AM-6PM CT, and Saturday 10AM-7PM CT) at 833-TECOVAS (833-832-6827) if you'd like us to help you with an order.

To create a Tecovas account, simply click on “Log in” in the upper right-hand corner. From there, you’ll be prompted to enter your email address. Once done, a code will be sent to your inbox. Use that code to log in to your account and you’re all set!

We currently only ship to the lower 48 U.S. states and the District of Columbia (we do not ship to Alaska, Hawaii, or internationally). We do intend to ship to Alaska, Hawaii, and internationally eventually, but we do not have concrete plans set yet. Join our email and text list to stay updated on our shipping policies!

All of our boots are made from premium materials from the best tanneries in the world and handcrafted using time-honored construction methods. We believe there's value in timeless designs that can be enjoyed for generations, world-class hospitality, and by always shootin’ you straight.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Yes, a transaction value limit of $2,000 applies to purchases made with Tecovas using Installments by Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders. In addition, Afterpay cannot be used for orders under $30.

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

If you would like to know more about Afterpay, visit the Afterpay Website for a comprehensive list of FAQs, terms, Purchase Payment Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here).

Returns and exchanges are 100% free for items in unworn, unwashed and unused condition (i.e., original tags, unworn, unwashed, no scuffs on the soles of boots) within 30 days of receipt. If you are buying boots, we strongly encourage you to try them on carpet to avoid scratching the outsoles!

Our Return Policy applies exclusively to products purchased directly through Tecovas.com or Tecovas retail stores. Please see the full return policy here.

FINAL SALE: SOLD AS-IS; NO REFUNDS, RETURNS OR EXCHANGES.

To start a return or exchange, simply head to returns.tecovas.com and follow the prompts, then mail your package back to us! We’ll send you a notification as soon as your refund has been inspected and processed, or your requested exchange is on its way.

Once Tecovas receives your returned product, Tecovas will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy. Following inspection, Tecovas will send you a notification as soon as your refund has been processed, or your requested exchange is on its way. If you are eligible for an exchange or refund, Tecovas will either provide you a refund back to your original form of payment or we will ship your exchange product, as applicable.

Returns and exchanges will need to be verified and processed by Tecovas’ distribution center team. Please allow at least 14 days from the date Tecovas receives your return to process your return or exchange, with additional time for shipping allotted for any exchanges. Processing timeframes may vary.

Looking to return or exchange in person? Feel free to visit one of our Retail Locations near you.

You may choose to send back a return or using the prepaid shipping label provided when you go to returns.tecovas.com and follow the prompts to get your prepaid shipping label and mail your package back to us!

Tecovas is not responsible for items lost or damaged in transit.

For any questions, feel free to shoot us a note at howdy@tecovas.com.

You can print your return label at returns.tecovas.com.

Yes! If you'd rather return or exchange your online purchase in person instead of using the online process, our team will make sure that your needs are met in the store. See our full returns and exchanges policy here.

Of course! Please feel free to visit returns.tecovas.com to start your return today. See our full returns and exchanges policy here.

We’re always hiring for our small but growing team. Check out this page for our open positions and apply directly there. If it makes sense for us to have a chat, we’ll reach out after you apply.

You can see all of our locations here! We're planning to open more stores soon, so be sure to stay tuned and join our email and sms list for all the latest updates.

We proudly partner with one of the oldest and most respected bootmakers in the world in León, Mexico to handcraft all of our boots. León is a city steeped in shoemaking history and is the same city in which the majority of western boot brands entrust the production of their best footwear. In fact, our boots are handcrafted alongside some of the very same brands that retail their boots for 2-3X the price.

Our ethical factory is comprised of well-paid artisans, many of whom have been making boots by hand for decades. Read more about us and our handmade Bootmaking Process here!

We’re confident our products can go toe-to-toe with any competitor. All of our boots are made from premium materials from the best tanneries in the world and handcrafted using time-honored construction methods. The kicker is that along with this commitment to quality, we've innovated the way Western does business. As the original direct-to-consumer Western brand, we believe that timeless designs will be enjoyed for a lifetime, the only way to treat a customer is with world-class hospitality, and the best way to build trust is simply by shootin’ you straight. Today, you will find many imitators, but we're confident you won't find better quality for your hard-earned money. If you do, let us know and we'll get right to work.

Our boots are constructed using traditional western methods, including ¾ Goodyear welt construction, hand-hammered lemonwood pegs, hand-laid decorative cording, and hand-stitched quarters.

Our sole is comprised of a 100% leather outsole, a corkbed filling that molds to your feet over time, a traditional leather midsole, an EVA strip for comfort, and bovine glove leather lining to top it off.

The entire interior of the boot is lined in supple bovine leather lining, and we construct our shaft ‘inside out’ to hide the seams – so there is no uncomfortable seams inside any of our boots!

While we make every effort to ensure color consistency across all styles, no two authentic animal hides are exactly the same, and slight color variation can be expected from piece to piece. Textures, grain, and patterns can vary from one hide to the next as well, particularly among exotic leathers. Safe to say, every pair is unique.

We do not offer any custom boots; nor do we make boots to order. Our boots are handmade in over 200 steps, but we only construct the sizes and styles as they are featured on our online and retail stores. Any boots purchased from us have already been made and are available immediately (with the exception of any pre-order items)!

For our men’s line, we currently offer seven different profile options:

Roper - 10" shaft, round toe, and 1 ⅛" roper heel (no pitch)
Cowboy - 12" shaft, round toe, and 1 ½" angled cowboy heel
Zip Boot - 8" zippered shaft, round toe, and 1 ¼" angled Hybrid heel
Square Toe - 12" shaft, square toe, and 1 ¼" angled Hybrid heel
Chelsea - 6" shaft, round toe, and 1 ¼" angled Hybrid heel
Wedge - 10" shaft, round toe, and 1" Vibram wedge heel
Horseman - 13 ½" shaft, round toe, and 2" pitched riding heel

For our women’s line, we currently offer five different profile options:

Cowgirl - 12" shaft, round toe, and 1 ¾" heel
Tall Cowgirl - 14" shaft, snip toe, and 2" heel
Western Bootie - 6" shaft, round toe, and 1 ¾" heel
Zip Bootie - 6" shaft height, snip toe, and 2 ½” heel
Chelsea - 6" shaft height, snip toe, and 1 ¾" heel

Most of our boots (men’s and women’s) feature a 100% leather outsole constructed with ¾ Goodyear welt and lemonwood pegs. A rubber heel caps the stacked leather heel for grip.

We do, however, offer Vibram and Butyl-treated leather soles on our men’s Ranch boots!

Unfortunately, we do not offer any customization or other outsole options, but many customers have had success adding a rubber outsole to their boots (at a cobbler) after purchase!

With the exception of our men’s Ranch boots, our insoles are not designed to be removed. They feature an EVA strip and glove leather lining attached to the leather midsole.

That said, it is possible to tear the insoles out (if necessary) if you want to add room for a custom orthotic or insert. Please do not do so unless you are keeping the boots!

We are considering offering more sizes and styles in the future. The easiest way to find out about new size and style availability is to sign up for our emails and texts here!

We are always open to hearing product suggestions! Feel free to email us at howdy@tecovas.com any time.

Per California Penal Code Section 653, "it is illegal to sell python and lizard products in California." As a result, we are unable to ship any of our lizard and python boots or accessories to addresses within the state of California. We apologize for any inconvenience!

Yes, as of Tuesday, March 7, 2023, all alligator, caiman, and two species of crocodile - Nile and Saltwater - can now be sold legally in California and to California residents under international treaty and US federal law.

We’re confident our products can go toe-to-toe with any competitor. All of our boots are made from premium materials from the best tanneries in the world and handcrafted using time-honored construction methods. We prioritize day-one comfort and timeless designs that will look great for generations. The kicker is that along with this commitment to quality, we've innovated the way Western does business. As the original direct-to-consumer Western brand we believe the only way to treat a customer is with world-class hospitality and the best way to build trust is simply by shootin’ you straight.

Tecovas boots are designed to fit true to standard U.S. shoe sizes. The best sizing advice is to simply order what you’d normally order! When in doubt, check the individual guidance shown on each of our product pages & their corresponding Fit Guide highlighted below.

Need more advice? Give us a call at 833-TECOVAS (833-832-6827) or shoot us an email any time at howdy@tecovas.com!

Brannock Devices are used to measure standard U.S. shoe sizes (like our sizing), so you can use This Size Conversion Chart if you don’t know your U.S. shoe size!

Tecovas boots are designed to fit true to standard U.S. shoe sizes, but if you find that you’re in between two half sizes, we generally recommend ordering the lower of the two sizes you’re between. With that said, if you have a wider-than-average foot or a high instep, we’d recommend going with the higher of the two half sizes.

Our team has had varied experiences with other boot and shoe brands, but the safest route to go for sizing is the size you order most often with other brands.

When you’re first putting them on (which can sometimes take a bit of effort), you should feel a nice ‘thump’ when your heel slides into place. Once on, your toes should be comfortable and the boot should feel snug around the top and sides of your foot. When walking around, you want to experience some heel lift, but it shouldn’t feel like your heel is lifting completely out of the heel cup.

While most of our boots are not specifically designed for higher insteps, we recommend sizing up a width (for men) or up a half size (for women) if you know you have a higher-than-average instep. We also introduced Zip Boots for men - each featuring a zipper that makes it a more accessible boot for folks with higher insteps!

We make two widths for men’s boots: D (average width) and EE (wide width). For women’s boots, we recommend sizing up a half size if you have wider feet (all of our women’s boots are B width).

We don’t currently make widths narrower than D for men or B for women, but we have many customers with narrow feet who are quite happy with the fit of their Tecovas! Generally, we recommend ordering down a half size for each letter width difference (e.g., if you are a men’s 10C, try a 9.5D in Tecovas).

We have many happy customers with bunions who can comfortably wear our boots. All of the leathers we use are incredibly supple, and comfortable, and will naturally stretch some with wear. For sizing, we recommend ordering your normal size and, when in doubt, we offer free returns and exchanges should you need to give another size or style a try!

Tecovas boots are not specifically designed for flat feet or high arches, but they offer great arch support in general as a result of the construction - which includes a shank and lemonwood pegging in the arch area of the foot. We also introduced Zip Boots for men - each featuring a zipper that makes it a more accessible boot for folks with higher insteps!

Our insoles are not designed to be removed (they are attached to the midsole), but many customers use inserts successfully with our boots. We would suggest sizing up a half size to accommodate the extra room! If you have a thicker orthotic insert, it is possible to tear out our insole to accommodate, but we ask that you wait to do this until you are certain you’re not returning the boots.

We do not offer mismatched sizing for our boots (we only sell them in matching pairs). However, if you have two differently sized feet, we recommend sizing to the larger size and using an insert to accommodate the smaller foot!

We currently offer an assortment of both men’s and women’s jeans, which come in a variety of styles, colors, and materials. While our sizing runs true to industry standards, we typically recommend ordering the size you normally wear (or the size most commonly found in your closet!), based on your preferred fit and style. When in doubt, you can always reference the fit guides on our product pages.